At Sure Light, we believe the best measure of a sign company's credibility is customer satisfaction. We consider no job complete until our customers are 100% satisfied, and we pride ourselves on our customer loyalty. The majority of our current customers are repeat, and our business was built through word of mouth. Our customers come back because we consistently deliver:
- Full-Service Experts - Unlike many sign companies, Sure Light delivers all of our products and services under one roof. We will provide surveys, permits, design, fabrication, installation, and service from our team of professionals.
- Reputation for Customer Service - Sure Light Sign has been a trusted firm in the Midwest since 1977. Accompanying this longevity is a customer satisfaction rating of 4.9 out of 5. Finally, our team has been together for many years delivering a cohesive customer experience that is second to none.
- Superb sign craftsmanship - Because we are a custom fabricator, we have seen and fabricated just about any kind of sign you can imagine. If we can't do it, we have a network of suppliers and subcontractors that can. You can rest assured we have the experience and understanding to deliver on your needs. In addition, all of Sure Light Sign manufactured products are built to ASTM, UL48 and CA Title 24 standards.
- Timely and Efficient Service/Maintenance - Our service team takes pride in providing high quality, service and maintenance contracts to over 50% of our customer base with an 88% contract renewal rate. One of the key things that sets this team apart is our ability to complete our service calls on the first trip. Many other companies have to schedule two or even three trips to remedy your problems. We get done in one call 95% of the time.
- Credentials - Sure Light Sign is a UL certified fabricator so you can be confident our signs will be safe and effective. Our install and maintenance crews are union certified electricians and actively participate in the IBEW. We operate as a registered electrical contractor and sign contractor with our City of Chicago and Cook County licenses respectively. This allows us to not only install your sign but we can run the electrical and connect your sign too. We can also pull your permits in and around Chicago as well as across the country. Finally, Sure Light is a fully insured and bonded company up to $1.5 million.
